Terms & Conditions

Terms & Conditions

Last Updated: November 5, 2026

Welcome to ZiXa.

At ZiXa, we celebrate the quiet beauty of Chinese craftsmanship through handcrafted porcelain inspired by the artistic traditions of Jingdezhen, China.

These Terms & Conditions govern your access to and purchases from https://zixa.diy/ (the “Website”). By placing an order, you agree to these Terms, subject to your rights under applicable law.

Please read them carefully before purchasing.

1. About ZiXa

ZiXa is an independent porcelain and homeware brand operated by Sichuan Ruizenda Trading Co., Ltd. (四川睿怎达商贸有限公司), a company registered in China.

Our products are produced in Jingdezhen, Jiangxi Province, China, through our manufacturing and studio partners.

For customer assistance, please contact:

2. Products & Craftsmanship

ZiXa offers handcrafted porcelain, decorative ceramics, teaware, and related home accessories.

Many products feature hand-painted details, and no two handmade pieces are necessarily identical.

Minor variations in brushwork, pattern placement, coloration, glaze appearance, or dimensions may occur as a natural result of the crafting process.

These variations are part of the character of handmade work. However, they do not excuse substantial differences from the product description, damage, or manufacturing defects.

Product photographs may include decorative props or complementary items that are not included in the purchase. The individual product description specifies what is included.

Unless expressly stated otherwise, accessories shown in photographs are not included.

3. Made-to-Order Products

Many ZiXa pieces are made after an order is placed rather than held as finished inventory.

Our typical crafting period is 15–20 calendar days, followed by preparation for international shipment.

The estimated production and dispatch schedule is explained in our Shipping & Delivery Policy.

Any quantity displayed on the Website may represent available production capacity rather than finished, immediately shippable inventory.

Please consider the stated production time before placing an order.

4. Pricing & Currency

All prices displayed on the Website are denominated in United States dollars (USD) unless otherwise indicated.

Product prices, applicable shipping charges, discounts, and any taxes collected by ZiXa are shown during checkout.

Promotional offers may have specific terms, eligibility requirements, and expiration dates.

We may change product prices for future orders without notice. Price changes will not affect orders already accepted and paid for, except where the customer expressly agrees to a change.

We reserve the right to correct genuine pricing or listing errors. If an order cannot be fulfilled at the stated price, we will contact the customer and offer a full refund if payment has already been collected.

5. Orders & Payment

Orders are submitted through our secure checkout process.

We currently support PayPal and any additional payment methods expressly displayed at checkout.

Payment must be successfully authorized before an order enters production.

An automated order acknowledgment confirms that we have received your order. We may contact you to clarify product selections, shipping information, or fulfillment availability.

If we cannot accept or fulfill an order, we will notify you and refund any payment collected for the unfulfilled items.

We may decline transactions reasonably suspected of fraud, unlawful activity, or misuse of our services, subject to applicable law.

6. Shipping & Delivery

ZiXa currently focuses on delivery to eligible addresses within the contiguous United States.

Orders are prepared and shipped from China.

Shipping methods, applicable charges, production times, and estimated transit times are described in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed arrival dates.

If we cannot dispatch an order within the promised timeframe, we will notify you and provide the applicable options to accept a revised dispatch date or cancel for a refund.

7. Customs, Duties & Taxes

International shipments must comply with applicable customs and import regulations.

For orders shipped using a delivery service expressly described as duties-paid or duties-included, the applicable import charges covered by that service are included in the shipping arrangement.

Any additional charges that must be paid by the customer will be disclosed before the customer agrees to them. We will not require a customer to accept undisclosed additional charges as a condition of receiving an order.

If a suitable shipping arrangement cannot be provided, we will contact the customer to agree on an alternative or cancel and refund the affected order.

We declare shipped merchandise in accordance with applicable customs requirements.

8. Cancellations, Returns & Refunds

Because many of our products are made to order, cancellation requests should be submitted as soon as possible.

Standard, non-personalized products may be eligible for return under our published return policy.

Personalized or specially commissioned products may have additional restrictions that will be disclosed before purchase.

Damaged, defective, incorrect, or undelivered goods are handled separately from change-of-mind returns.

Please review our Returns & Refunds Policy before purchasing.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

9. Product Care & Safety

Please follow the care instructions provided on the relevant product page.

Suitability for microwave ovens, dishwashers, and other specific applications should only be assumed where expressly stated for the individual product.

Decorative pieces that are not intended for food contact should not be used to serve food or beverages.

Customers should discontinue use of any item that becomes cracked, chipped, or otherwise damaged in a way that may compromise safety.

10. Intellectual Property

Unless otherwise indicated, the ZiXa brand name, original product photography, Website content, text, graphics, and creative materials are owned by ZiXa or used with permission.

You may not reproduce, commercially distribute, or misrepresent these materials without appropriate authorization.

You may share links to our Website and use ordinary social media sharing features for personal, noncommercial purposes.

11. Acceptable Use

You agree not to misuse the Website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or engage in activities that violate applicable law.

We may take reasonable steps to protect the Website, our customers, and our business from misuse.

12. Website Information

We make reasonable efforts to keep product information, pricing, availability, and photographs accurate.

Occasional typographical or technical errors may occur.

We may update or correct Website content when necessary. If an error materially affects an order already placed, we will contact the customer and provide an appropriate resolution.

13. Liability & Consumer Rights

ZiXa is responsible for fulfilling its obligations under applicable law.

To the extent permitted by law, we are not responsible for losses caused solely by events outside our reasonable control, but this does not remove our obligations regarding undelivered, defective, misdescribed, or otherwise nonconforming goods.

Nothing in these Terms excludes or restricts rights or remedies that customers are entitled to under mandatory consumer protection laws.

14. Privacy

Personal information collected through our Website is handled in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms to reflect changes in our business, services, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively reduce rights already established under an accepted order where prohibited by law.

16. Contact

For questions about these Terms or an existing order, please contact:

ZiXa Customer Support

Email: [email protected]

Website: https://zixa.diy/

Operated by Sichuan Ruizenda Trading Co., Ltd. (四川睿怎达商贸有限公司).

Thank you for supporting handcrafted porcelain and the artistic traditions of Jingdezhen.